How to Dispute Mistakes In Your Credit Reports With the Credit Bureaus

A few helpful tips if you see something that shouldn't be on your credit report.

You can dispute mistakes with the credit bureaus by mail or telephone, but you’ll get the fastest results if you initiate a dispute online. Here are the websites and phone numbers you should use for the credit bureaus when you contact them to dispute errors:

http://www.investigate.equifax.com or 888-800-8859
http://www.Experian.com/disputes or 866-200-6020
http://www.Transunion.com/investigate or 800-916-8800

It’s best to dispute errors one at a time – because contesting a slew of alleged mistakes all at once may cause your dispute(s) to be thrown out. By law, the credit bureaus can opt not to investigate your claims if they deem your dispute(s) to be “frivolous” or “irrelevant.”

What to Expect From the Credit Bureaus

Generally speaking, all three credit bureaus allow you to dispute errors related to the “Ownership” of an account or the “Account Information”/“Status” of an account. For example, when you fill out the dispute investigation forms supplied by the bureaus to mail them in, or when you file an online dispute, the bureaus will ask you to check off boxes that specify what information you are contesting.

Disputing Ownership of an Account

If you dispute “Ownership” of an account, you will check one of these boxes:
• I have no knowledge of this account.
• This account does not belong to me.
• This is not my account; it belongs to a relative or another person with same/similar name.
• This account belongs to my ex-spouse.
• This is a fraudulent account; account opened by someone who stole my identity.
• Fraudulent charges were made on my account.
• Creditor agreed to remove my liability on this account.
• Corporate account.
• I am no longer liable for this account.
• I did not authorize this inquiry.
• This is a fraudulent inquiry.
• Other.

Disputing “Account Information or “Status”

If you dispute the “Account Information” or “Status” of an item, you will check one of these boxes:
• This account is included in my bankruptcy.
• My credit limit and/or high credit amount is incorrect.
• My account balance is incorrect.
• Please verify date of last payment, date opened, date closed, or date of delinquency.
• Please verify the account descriptions shown on my account.
• I have never paid late.
• This account is closed.
• This account is not closed.
• My account is closed per my request to the creditor.
• This account is paid.
• I have paid this account in full.
• I paid this account before it went to collection or before it was charged off.
• Too old to be on file, please remove.
• Terms are incorrect.
• Creditor agreed to remove charges and/or fees.
• Creditor agreed to remove this account from my file.
• This account is transferred to another lender
• I am a victim of a natural or declared disaster.
• I have Active Military Duty status.
• Account is deferred.
• This account is settled.
• Other.

There may be variations in some of the wording. But as of this writing, these are all the possible reasons for disputes at Equifax, Experian and TransUnion.

The Differences Between Equifax, TransUnion and Experian

At Equifax and TransUnion, you can only choose from either the “Ownership” dispute category or the “Account Information” category that best describes your dispute. You can not make selections from both categories.

Equifax’s online dispute system also allows you to add a “Dispute Account Statement.” There you can type up to 250 characters to provide additional information to support your dispute.

At Experian, you can enter up to 120 characters about your reason for disputing something in your credit file. Experian alerts consumers that it will send your statement to the creditor. For example, assume you check the reason for your dispute as “I have never paid late.” If you then want to explain your position, you might add a statement such as: “The creditor said they misapplied my payment,” or “I moved but my creditor acknowledged that they erroneously sent the bill to my old address.” Such statements will be sent by Experian to your creditor to help them understand why you are disputing certain reported information. (Under federal law, all creditor bureaus are supposed to forward your explanation statements or supporting information to creditors/furnishers when you have a dispute. But critics say the credit bureaus routinely violate this requirement just to cut costs and save money).

At TransUnion, the online dispute service specifies that you can make only one submission that includes all of your requests for investigation or changes of information. If you need to make additional requests after your online dispute, you must call or write the bureau. TransUnion’s mail-in form, called a “Request for Investigation,” also includes a section for you to write in additional comments related to your dispute.

Proving That a Mistake Exists is Up To You

Remember: In the event of a mistake, the burden is on you to notify the credit agencies about that error. And it’s not enough to simply say something is “incorrect.”

You have to state why certain information is erroneous or outdated. Once you do, your claim will be investigated. If you have documentation like statements or cancelled checks, provide copies to support your claim.

In general, the credit bureau has 30-45 days to investigate your dispute and respond to you, in writing, with the results of the investigation.

Hopefully this helps and let me know your input.